Warning: Disconnect power before servicing.

Keurig Error Codes

Find troubleshooting guides for all Keurig error codes.

10 error codes across 1 appliance types

CodeMeaning
ADD-WATER'Add Water' on a Keurig with a full water reservoir means the water level sensor is not detecting the water. The reservoir may not be seated properly or the sensor has a malfunction.
low
DESCALE-LIGHTThe Keurig descale light staying on after descaling means the reset sequence was not completed. Each Keurig model has a specific button combination to clear the descale indicator after the descaling process is finished.
low
ERROR-2Error 2 on Keurig K-Supreme, K-Supreme Plus, and K-Cafe Smart models means the water flow sensor detected insufficient water passing through the brew system. Water is either blocked or flowing too slowly.
low
HUBComplete guide to Keurig coffee maker error codes and messages across K-Supreme, K-Elite, K-Cafe, K-Mini, and 2.0 models. Keurig uses numeric codes, text messages, and descale lights to communicate faults.
low
LEAKINGKeurig Leaking Water From Bottom, Top, or Into Cup Holder
medium
NOT-BREWINGPump, Needle, Scale, and K-Cup Problems
medium
NOT-HOTHeating Element, Descale, and Cup Size Fix
medium
PRIME'Prime' on a Keurig means the internal pump cannot pull water from the reservoir into the brew system. The pump is trying to draw water but not getting it.
low
SHORT-CUPScale Buildup and Needle Clog Fixes
medium
WONT-TURN-ONPower Supply, Thermal Cutoff, and Reset Fix
medium