Privacy Policy

Who We Are

ErrBase (“we,” “us,” or “our”) is an independent appliance repair database operated at errbase.com. We publish diagnostic guides, error code references, and repair information for home appliance owners.

Information We Collect

We collect information in the following ways:

• Newsletter subscriptions: If you subscribe to the ErrBase newsletter, we collect your email address. We use this address to send you repair tips, new guide announcements, and product updates. You can unsubscribe at any time via the link in any email.
• Usage data: We use third-party analytics tools (including Google Analytics) to collect anonymized information about how visitors use the site, including pages viewed, time on site, device type, and general geographic location. This data does not identify you personally.
• Cookies: We use cookies to support analytics and to serve display advertisements. Third-party ad partners (including Google AdSense) may set their own cookies to serve relevant ads. You can manage cookie preferences through your browser settings.

How We Use Your Information

• To deliver the newsletter you subscribed to
• To analyze site traffic and improve content quality
• To serve display advertisements through Google AdSense
• To respond to feedback or correction requests

Advertising

ErrBase displays advertisements through Google AdSense. Google uses cookies and browsing data to serve ads that are relevant to you. To learn more about how Google uses data, visit Google's Partner Sites policy. You can opt out of personalized advertising at Google Ad Settings.

Affiliate Links

Some links on ErrBase are affiliate links to OEM part suppliers including RepairClinic and AppliancePartsPros. If you purchase through these links, we may earn a small commission at no cost to you. We do not share your personal data with affiliate partners.

Data Sharing

We do not sell your personal information to any third party. We do not share your email address with advertisers, data brokers, or marketing platforms. We share anonymized, aggregated analytics data with our analytics provider (Google Analytics) under their standard data processing terms.

Data Retention

Newsletter subscriber email addresses are retained until you unsubscribe. Analytics data is retained for 26 months per Google Analytics default settings. We do not store personally identifiable information beyond what is required to operate the services described above.

Your Rights

Depending on your location, you may have rights to access, correct, or delete personal information we hold about you. To exercise any of these rights, contact us via the form on our About page. We will respond within 30 days.

EU and UK residents have additional rights under GDPR and the UK Data Protection Act. California residents have additional rights under CCPA. We honor valid requests under all applicable laws.

Children's Privacy

ErrBase is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, contact us and we will delete it promptly.

Changes to This Policy

We may update this policy to reflect changes in our practices or applicable law. The “Last updated” date at the top of this page will reflect the most recent revision. Continued use of the site after a policy update constitutes acceptance of the revised policy.

Contact

Questions about this privacy policy? Use the contact form on our About page.