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ErrBase

How to Reset a ResMed CPAP: AirSense 10 and 11 Instructions

Quick Answer

The ResMed AirSense 10 has two reset methods: a soft reset through Settings > Device > Reset Device that clears user preferences and therapy data, and a hard power cycle where you unplug the device for 60 seconds to clear a firmware freeze. The AirSense 11 equivalent is My Device > Factory Reset.

The ResMed AirSense 10 has two reset methods: a soft reset through Settings > Device > Reset Device that clears user preferences and therapy data, and a hard power cycle where you unplug the device for 60 seconds to clear a firmware freeze. The AirSense 11 equivalent is My Device > Factory Reset. Neither method changes the clinical pressure settings programmed by your sleep specialist - those require the provider access code. The most common reason to reset is when settings have been accidentally changed and you want to start fresh, or when the device screen is frozen and unresponsive to button presses.

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How to Reset Your Resmed Cpap

Reset your AirSense 10 through Settings > Device > Reset Device. For a frozen screen, unplug the power for 60 seconds. Clinical pressure settings are not affected by a user reset.

Most Likely Causes

Based on aggregated repair data, here is the probability breakdown for this error code:

Settings accidentally changed and need restoring40%
Device screen frozen or unresponsive24%
Persistent software glitch after firmware update14%
Troubleshooting an unexplained error12%
Preparing device for a new user10%

Symptoms You May Notice

  • Settings no longer match your preferences
  • Device behaving differently than before
  • Screen frozen on one display
  • Buttons not responding
  • Unexplained error that persists across power cycles

Diagnostic Checklist

Follow these steps in order. We start with the easiest external fixes before opening up the machine.

1

Determine which reset you need

Determine which reset you need. If the screen is responsive and you want to restore default settings, use the menu reset. If the screen is frozen or the device is unresponsive, use the hard power cycle method.

2

Menu reset for AirSense 10

3

Hard power cycle

4

After any reset

Frequently Asked Questions

Will resetting my CPAP change my pressure settings?
No. A user-level reset (Settings > Device > Reset Device) only clears comfort preferences and therapy data. Your clinical pressure settings (min/max pressure, EPR type, response mode) are stored separately and require the provider access code to change. Your sleep doctor's prescription remains intact.
Will I lose my therapy data after a reset?
Yes, the on-device therapy data is cleared. However, if you use the myAir app, your historical data is stored in the cloud and is not affected by a device reset. If you use an SD card for detailed data logging (OSCAR), remove the SD card before resetting to preserve the data files.
How do I reset my ResMed CPAP to give to someone else?
Perform a full factory reset through the menu, then remove the SD card. Note that clinical pressure settings will still be programmed for the previous user's prescription. The new user must have their DME provider or sleep specialist reprogram the device with their own prescription settings.

Related Resmed Cpap Error Codes

Code: HUBResMed CPAP Error Codes: Complete AirSense 10 and 11 Fault GuideCode: TROUBLESHOOTResMed CPAP Troubleshooting GuideCode: DIAG-MODEResMed CPAP Diagnostic Mode: How to EnterCode: PROBLEMSResMed CPAP Common Problems and How to Fix Them

Models Known to Experience RESET Errors

This repair applies to most Resmed cpaps with this error code. Common model numbers include:

AirSense 10 AutoSet, AirSense 10 CPAP, AirSense 10 Elite, AirSense 10 For Her, AirSense 11 AutoSet, AirCurve 10 VAuto, AirCurve 10 ST

Last verified for technical accuracy on March 15, 2026