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Rheem Error Codes

Find troubleshooting guides for all Rheem error codes.

4 error codes across 1 appliance types

CodeMeaning
11Code 11 means your Rheem tankless tried to light the burner, clicked through its ignition sequence, and never got confirmation that a flame actually established. The control board looks for a tiny electrical signal from the flame rod to confirm combustion. No signal means no flame as far as it's concerned, so it shuts everything down.
high
HUBRheem tankless heaters show numeric codes on the LCD when something's off in the gas supply, ignition, venting, or sensor circuits. It's the unit's way of saying it stopped itself before something got worse. Each code points to a specific failure zone so you're not guessing.
low
NO-HOT-WATERThis isn't a single error code, it's a symptom. The machine isn't detecting a problem with itself, it just isn't heating water. Could be a dead ignition source, a failed element, a tripped safety switch, or a heat exchanger that's scaled solid. You're the detective here, and the type of Rheem you have determines where you start looking.
moderate
RHEEM-NO-HEATThe tank lost its ability to heat water, either because power got cut by a tripped safety switch, an element physically broke, or on gas models the pilot or control valve failed. The tank's sitting there full of cold water with no way to warm it up.
high