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ErrBase

Kenmore Washer Not Draining: Pump Filter Location by Manufacturer

Quick Answer

Kenmore not draining: clean the drain pump filter first - it is the most common cause and takes 5 minutes. Access it from the small panel at the lower front. Coins, small items, and hair ties collect here over time and block the pump.

Kenmore washer not draining depends on the manufacturer. Kenmore 796-prefix (LG-made) front-loaders have a drain pump filter behind a small door on the lower front panel with LG's emergency drain hose for controlled water release. Kenmore 110-prefix (Whirlpool-made) front-loaders have a similar filter location but without the emergency drain hose. Kenmore top-loaders from both manufacturers do NOT have user-accessible pump filters - the pump is underneath the machine. For all Kenmore models: check the drain hose for kinks, clean the pump filter if accessible, and listen for the pump during drain cycle (humming = impeller jammed, silent = motor failed). The F21 error on Whirlpool-made Kenmore and OE error on LG-made Kenmore both indicate drain failure.

KenmoreWasherSeverity: mediumDifficulty: intermediate75% DIY Success
Time to Fix
10–90 min
Difficulty
intermediate
Parts Cost
—
Tools Needed
Multimeter, Screwdriver set

What Does the NOT-DRAINING Code Mean?

Kenmore not draining: 796 prefix (LG-made): pump filter behind lower front door, OE error code.

Most Likely Causes

Based on aggregated repair data, here is the probability breakdown for this error code:

Drain pump filter clogged with coins, hair ties, or fabric40%
Drain hose kinked or positioned too low24%
Drain pump impeller jammed by a foreign object14%
Standpipe or disposal drain connection blocked12%
Drain pump motor winding burned out10%

Symptoms You May Notice

  • See symptoms in detailed guide above

Can you reset a Kenmore washer to clear the NOT-DRAINING code?

Unplug 60 seconds. Follow model-specific reset if available.

Tools Required for Diagnosis

MultimeterScrewdriver setFlashlight

Diagnostic Checklist

Follow these steps in order. We start with the easiest external fixes before opening up the machine.

1

Follow the brand-specific diagnosis in the guide above

Follow the brand-specific diagnosis in the guide above. Each brand has different components and failure points.

2

Check for error codes on the display or LED pattern

3

If basic diagnosis does not reveal the cause, run the

Frequently Asked Questions

How do I find my model number?
Check the inside of the door (front-load), inside the lid (top-load), or the back/side panel for a sticker with the model and serial number.
Is it worth repairing?
If the appliance is under 8 years old and repair is under 50% of replacement cost, repair is worthwhile. Check warranty coverage first.
Can I fix this myself?
Many repairs are DIY-friendly with basic tools. Gas appliances and sealed refrigerant systems should be serviced by professionals.

Last verified for technical accuracy on March 15, 2026