Warning: Disconnect power before servicing.
ErrBase

HP Printer 0x97 Error: Catastrophic Internal Failure on OfficeJet Pro

Quick Answer

HP 0x97 on OfficeJet Pro models sounds catastrophic but is frequently fixable with a firmware update. HP acknowledged that certain firmware versions on OfficeJet Pro 8600, 8610, 8620, 8630, and 8710 series triggered false 0x97 errors. Before assuming the printer is dead: unplug for 60 seconds, then check hp.com/support for a firmware update.

HP 0x97 on OfficeJet Pro models sounds catastrophic but is frequently fixable with a firmware update. HP acknowledged that certain firmware versions on OfficeJet Pro 8600, 8610, 8620, 8630, and 8710 series triggered false 0x97 errors. Before assuming the printer is dead: unplug for 60 seconds, then check hp.com/support for a firmware update. If the printer powers on long enough to install the update via USB, do so immediately. Many 0x97 errors are resolved by firmware alone.

HpPrinterSeverity: highDifficulty: intermediate75% DIY Success
Time to Fix
5–30 min
Difficulty
intermediate
Parts Cost
—
Tools Needed
Flashlight, Lint-free cloth

What Does the 0x97 Code Mean?

Error 0x97 on HP OfficeJet Pro printers is classified as a catastrophic internal failure.

Most Likely Causes

Based on aggregated repair data, here is the probability breakdown for this error code:

Firmware bug on OfficeJet Pro 8600/8700 series40%
Printhead electrical failure24%
Internal carriage mechanism fault14%
Power supply voltage issue12%
Main board failure10%

Symptoms You May Notice

  • Error 0x97 displayed or indicated
  • Printing stops
  • Printer may be unresponsive
  • Blinking lights on printer

Can you reset a Hp printer to clear the 0x97 code?

Unplug from wall for 60 seconds. Hold power button 15 seconds while unplugged. Reconnect and power on.

Tools Required for Diagnosis

FlashlightLint-free clothComputer with internet

Diagnostic Checklist

Follow these steps in order. We start with the easiest external fixes before opening up the machine.

1

Unplug the printer from the wall outlet for 60 full seconds

Unplug the printer from the wall outlet for 60 full seconds. This performs a hard reset that clears cached errors.

2

Visit hp.com/support and enter your printer model

3

For paper-related errors

Frequently Asked Questions

Is HP 0x97 a serious error?
Error 0x97 on HP OfficeJet Pro printers is classified as a catastrophic internal failure. In most cases, a hard reset (unplug 60 seconds) or firmware update resolves it. If it persists, the issue may require hardware service.
Should I repair or replace my HP printer?
For consumer inkjets under $150, replacement often makes more sense than repair. For OfficeJet Pro ($200+) or LaserJets, repair is usually worthwhile. Check if your printer is still under HP warranty first.
How do I contact HP printer support?
Visit hp.com/support, enter your printer model, and use the virtual agent or call option. HP also offers diagnostic tools (HP Print and Scan Doctor for Windows) that can automatically fix many common issues.

Related Hp Printer Error Codes

Code: HUBHP Printer Error Codes: Complete Guide

Models Known to Experience 0x97 Errors

This repair applies to most Hp printers with this error code. Common model numbers include:

DeskJet 2700e, DeskJet 4100e, OfficeJet Pro 9015e, OfficeJet Pro 8025e, ENVY 6055e, LaserJet Pro M404n

Last verified for technical accuracy on March 15, 2026