Warning: Disconnect power before servicing.
ErrBase

HP Printer Error Codes: Complete E0, E2, E3, E4 and Error State Guide

Quick Answer

HP printer error codes follow different formats depending on the printer series. DeskJet and ENVY models display E codes (E0 = carriage jam, E2 = paper size mismatch, E3 = carriage jam variant, E4 = paper jam).

HP printer error codes follow different formats depending on the printer series. DeskJet and ENVY models display E codes (E0 = carriage jam, E2 = paper size mismatch, E3 = carriage jam variant, E4 = paper jam). OfficeJet Pro models can show hex codes like 0x97 (catastrophic internal failure). All HP printers can enter an 'Error State' in Windows which is a driver/software issue, not hardware. The most important first step for any HP error is to check for a firmware update at hp.com/support - HP frequently releases firmware that fixes known error code triggers. For hardware errors, power cycling (unplug for 60 seconds, not just off/on) resolves 30% of cases.

HpPrinter

About These Hp Printer Error Codes

HP uses E codes (E0-E4), hex codes (0x97), and error states. Check for firmware updates first. Power cycle (unplug 60 seconds) fixes 30% of errors.

Most Common Error Codes

Paper jam or carriage jam40%
Ink cartridge not recognized24%
Print head failure14%
Internal hardware failure12%
Paper size mismatch10%

Symptoms You May Notice

  • Error code on printer display
  • Blinking lights on printer
  • Error State in Windows
  • Printing stops mid-job
  • Printer unresponsive

Tools Required for Diagnosis

Computer with internet (for firmware updates)Flashlight (for jam inspection)

How to Identify Your Error Code

1

Note the exact error code or light pattern on the printer display

Note the exact error code or light pattern on the printer display. Check HP support (hp.com/support) by entering your printer model for the specific error meaning.

2

Unplug the printer from the wall outlet (not just the power button)

3

Visit hp.com/support

Frequently Asked Questions

Why does my HP printer keep showing errors with non-HP cartridges?
HP printers use a chip on each cartridge that communicates with the printer firmware. Non-HP and refilled cartridges may have incompatible chips, especially after firmware updates. HP's Dynamic Security feature can block third-party cartridges after an update. Check cartridge compatibility before updating firmware.
How do I do a hard reset on an HP printer?
Unplug the power cord from the back of the printer (not the wall). Wait 60 seconds. Hold the power button for 15 seconds while unplugged. Reconnect and power on. This clears cached errors and resets the print engine.
HP support says my printer needs service. Is it worth repairing?
For inkjet printers under $150, repair rarely makes economic sense - a new printer costs less than a service call. For OfficeJet Pro models ($200+) or LaserJets, repair may be worthwhile depending on the issue. Printhead replacement ($50-80) is the most cost-effective repair.

Related Hp Printer Error Codes

Code: E0HP Printer E0: Carriage JamCode: 0x97HP Printer 0x97: Internal FailureCode: ERROR-STATEHP Printer Error State: Windows Fix

Models Known to Experience HUB Errors

This repair applies to most Hp printers with this error code. Common model numbers include:

DeskJet 2700e, DeskJet 4100e, OfficeJet Pro 9015e, OfficeJet Pro 8025e, ENVY 6055e, ENVY Inspire 7955e, LaserJet Pro M404n

Last verified for technical accuracy on March 15, 2026