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ErrBase

HP Printer E2 Error Code: Paper Size Mismatch

Quick Answer

HP E2 is an error on HP printers. E2 on HP printers indicates the paper in the tray does not match the paper size selected in the print job. The printer detected paper but it is the wrong size for the current job.

The most common trigger is paper guides in the tray not snugged against the paper edges, so the size sensor reads the wrong width. Also check that the print job's paper size setting in your computer matches what is actually loaded. On HP DeskJet and ENVY models, loading paper in the wrong orientation (portrait vs. landscape) trips E2 even when the size itself is correct. Adjust the guides, confirm the software setting, and retry the print.

HpPrinterSeverity: low75% DIY Success
Time to Fix
5–30 min
Difficulty
beginner
Parts Cost
—
Tools Needed
Flashlight, Lint-free cloth

What Does the E2 Code Mean?

E2 on HP printers indicates the paper in the tray does not match the paper size selected in the print job.

Most Likely Causes

Based on aggregated repair data, here is the probability breakdown for this error code:

Paper guides not adjusted to paper size40%
Wrong paper size selected in print settings24%
Paper loaded in wrong orientation14%
Paper tray sensor misaligned12%
Multiple paper sizes in tray10%

Symptoms You May Notice

  • Error E2 displayed or indicated
  • Printing stops
  • Printer may be unresponsive
  • Blinking lights on printer

Can you reset a Hp printer to clear the E2 code?

Unplug from wall for 60 seconds. Hold power button 15 seconds while unplugged. Reconnect and power on.

Tools Required for Diagnosis

FlashlightLint-free clothComputer with internet

Diagnostic Checklist

Follow these steps in order. We start with the easiest external fixes before opening up the machine.

1

Unplug the printer from the wall outlet for 60 full seconds

Unplug the printer from the wall outlet for 60 full seconds. This performs a hard reset that clears cached errors.

2

Visit hp.com/support and enter your printer model

3

For paper-related errors

Frequently Asked Questions

Is HP E2 a serious error?
E2 on HP printers indicates the paper in the tray does not match the paper size selected in the print job. In most cases, a hard reset (unplug 60 seconds) or firmware update resolves it. If it persists, the issue may require hardware service.
Should I repair or replace my HP printer?
For consumer inkjets under $150, replacement often makes more sense than repair. For OfficeJet Pro ($200+) or LaserJets, repair is usually worthwhile. Check if your printer is still under HP warranty first.
How do I contact HP printer support?
Visit hp.com/support, enter your printer model, and use the virtual agent or call option. HP also offers diagnostic tools (HP Print and Scan Doctor for Windows) that can automatically fix many common issues.

Related Hp Printer Error Codes

Code: HUBHP Printer Error Codes: Complete Guide

Models Known to Experience E2 Errors

This repair applies to most Hp printers with this error code. Common model numbers include:

DeskJet 2700e, DeskJet 4100e, OfficeJet Pro 9015e, OfficeJet Pro 8025e, ENVY 6055e, LaserJet Pro M404n

Last verified for technical accuracy on March 15, 2026