Warning: Disconnect power before servicing.
ErrBase

HP Printer E4 Error Code: Paper Jam

Quick Answer

HP E4 is an error on HP printers. E4 on HP printers indicates a paper jam has been detected. Paper is stuck inside the printer and must be removed before printing can resume.

HP E4 is an error on HP printers. E4 on HP printers indicates a paper jam has been detected. Paper is stuck inside the printer and must be removed before printing can resume. The most effective first step is to unplug the printer for 60 seconds (not just the power button) for a full reset, then check for firmware updates at hp.com/support.

HpPrinterSeverity: low75% DIY Success
Time to Fix
5–30 min
Difficulty
beginner
Parts Cost
—
Tools Needed
Flashlight, Lint-free cloth

What Does the E4 Code Mean?

E4 on HP printers indicates a paper jam has been detected.

Most Likely Causes

Based on aggregated repair data, here is the probability breakdown for this error code:

Paper stuck in feed rollers40%
Torn paper fragment left inside24%
Paper loaded incorrectly (curled, wrinkled)14%
Paper too thick for printer12%
Feed rollers worn or dirty10%

Symptoms You May Notice

  • Error E4 displayed or indicated
  • Printing stops
  • Printer may be unresponsive
  • Blinking lights on printer

Can you reset a Hp printer to clear the E4 code?

Unplug from wall for 60 seconds. Hold power button 15 seconds while unplugged. Reconnect and power on.

Tools Required for Diagnosis

FlashlightLint-free clothComputer with internet

Diagnostic Checklist

Follow these steps in order. We start with the easiest external fixes before opening up the machine.

1

Unplug the printer from the wall outlet for 60 full seconds

Unplug the printer from the wall outlet for 60 full seconds. This performs a hard reset that clears cached errors.

2

Visit hp.com/support and enter your printer model

3

For paper-related errors

Frequently Asked Questions

Is HP E4 a serious error?
E4 on HP printers indicates a paper jam has been detected. In most cases, a hard reset (unplug 60 seconds) or firmware update resolves it. If it persists, the issue may require hardware service.
Should I repair or replace my HP printer?
For consumer inkjets under $150, replacement often makes more sense than repair. For OfficeJet Pro ($200+) or LaserJets, repair is usually worthwhile. Check if your printer is still under HP warranty first.
How do I contact HP printer support?
Visit hp.com/support, enter your printer model, and use the virtual agent or call option. HP also offers diagnostic tools (HP Print and Scan Doctor for Windows) that can automatically fix many common issues.

Related Hp Printer Error Codes

Code: HUBHP Printer Error Codes: Complete Guide

Models Known to Experience E4 Errors

This repair applies to most Hp printers with this error code. Common model numbers include:

DeskJet 2700e, DeskJet 4100e, OfficeJet Pro 9015e, OfficeJet Pro 8025e, ENVY 6055e, LaserJet Pro M404n

Last verified for technical accuracy on March 15, 2026