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ErrBase

HP Printer EBS00P0013: Printhead Not Detected on OfficeJet Pro

Quick Answer

HP EBS00P0013 is an error on HP printers. Error EBS00P0013 on HP OfficeJet Pro printers means the printhead is not being detected by the printer. HP OfficeJet Pro uses a combined ink-and-printhead cartridge system on some models, while others have a separate printhead unit.

HP OfficeJet Pro uses a combined ink-and-printhead cartridge system on some models, while others have a separate printhead unit that sits under the cartridges. When the electrical contacts between the printhead and the carriage are dirty or misaligned, the printer cannot detect the printhead at all. Remove the printhead, clean the copper contacts with a lint-free cloth dampened with distilled water, reseat it firmly, and close the cover. If the error persists after reseating, a firmware update may be blocking a third-party cartridge.

HpPrinterSeverity: medium75% DIY Success
Time to Fix
5–30 min
Difficulty
beginner
Parts Cost
—
Tools Needed
Flashlight, Lint-free cloth

What Does the EBS00P0013 Code Mean?

Error EBS00P0013 on HP OfficeJet Pro printers means the printhead is not being detected by the printer.

Most Likely Causes

Based on aggregated repair data, here is the probability breakdown for this error code:

Printhead not fully seated40%
Printhead electrical contacts dirty24%
Ink cartridge not recognized14%
Firmware update blocking third-party cartridge12%
Printhead failed10%

Symptoms You May Notice

  • Error EBS00P0013 displayed or indicated
  • Printing stops
  • Printer may be unresponsive
  • Blinking lights on printer

Can you reset a Hp printer to clear the EBS00P0013 code?

Unplug from wall for 60 seconds. Hold power button 15 seconds while unplugged. Reconnect and power on.

Tools Required for Diagnosis

FlashlightLint-free clothComputer with internet

Diagnostic Checklist

Follow these steps in order. We start with the easiest external fixes before opening up the machine.

1

Unplug the printer from the wall outlet for 60 full seconds

Unplug the printer from the wall outlet for 60 full seconds. This performs a hard reset that clears cached errors.

2

Visit hp.com/support and enter your printer model

3

For paper-related errors

Frequently Asked Questions

Is HP EBS00P0013 a serious error?
Error EBS00P0013 on HP OfficeJet Pro printers means the printhead is not being detected by the printer. In most cases, a hard reset (unplug 60 seconds) or firmware update resolves it. If it persists, the issue may require hardware service.
Should I repair or replace my HP printer?
For consumer inkjets under $150, replacement often makes more sense than repair. For OfficeJet Pro ($200+) or LaserJets, repair is usually worthwhile. Check if your printer is still under HP warranty first.
How do I contact HP printer support?
Visit hp.com/support, enter your printer model, and use the virtual agent or call option. HP also offers diagnostic tools (HP Print and Scan Doctor for Windows) that can automatically fix many common issues.

Related Hp Printer Error Codes

Code: HUBHP Printer Error Codes: Complete Guide

Models Known to Experience EBS00P0013 Errors

This repair applies to most Hp printers with this error code. Common model numbers include:

DeskJet 2700e, DeskJet 4100e, OfficeJet Pro 9015e, OfficeJet Pro 8025e, ENVY 6055e, LaserJet Pro M404n

Last verified for technical accuracy on March 15, 2026